Frequently Asked Questions

Check for your order confirmation email, including your spam folder. If it is missing, contact info@wallifystudio.com with the email used at checkout before ordering again.

Our current policy allows cancellation of physical orders within 4 hours of purchase. Email info@wallifystudio.com immediately with your order number and requested change. Changes cannot be guaranteed once production starts. Digital orders cannot be cancelled once file access is provided.

Available payment methods and the final currency appear at checkout. Select your delivery country before shopping, then check the total before paying.

Enter the code in the checkout field and check that it applies before paying. Eligibility, expiry dates and combinations depend on the offer. Digital gift cards arrive by email; contact us if yours is missing.

We will contact you about the affected item and the available options, such as waiting, choosing an alternative or receiving a refund. We will not substitute a different item without your agreement.

Available options are shown on each product page. Fine Art prints use matte paper; wooden framed prints use pine, while premium frames use natural oak or painted ash. Canvas and framed canvas have a textured fabric surface. Check the selected finish before adding to cart.

Only a framed option includes a frame. Our wooden framed prints, including premium frames, arrive assembled. An unframed Fine Art print is supplied on paper. A wooden hanger, when offered, holds the print between magnetic bars.

Measure your wall or the inside opening of your frame, then compare it with the selected product dimensions. Use the exact centimetre or inch measurements for your delivery market: A4 and 8 × 12 inches are different sizes.

Choose a personalised design and enter the details requested on its product page. Check names, spelling and dates before checkout. For a correction after ordering, contact us immediately; changes depend on whether production has started.

Colours can vary slightly between screens, paper, canvas and fabric. Keep wall art indoors, away from moisture and direct sunlight. Dust gently with a soft, dry cloth and avoid spraying cleaning products directly on the print or glazing.

The collection includes baby bodysuits, baby and toddler T-shirts, kids T-shirts, hoodies and sweatshirts. Styles, colours and sizes vary by product. Check the product page for the options currently available.

Use the size guide for the exact garment you are buying. Lay a well-fitting garment flat and compare its length and chest width with the chart. Age labels are a guide; measurements are more reliable. Check whether chest is listed as half-chest or full circumference.

The Premium Toddler T-Shirt uses fine jersey made with combed, ring-spun cotton. Blended colourways can contain polyester. Its fabric, cut and size chart differ from the classic kids T-shirt, so compare the details on each product page.

No. Composition depends on the garment and colour. Some T-shirts and bodysuits are cotton, while hoodies, sweatshirts and certain colourways use blends. Refer to the exact product description and garment label rather than assuming one composition for the whole collection.

We use garment printing methods such as DTG, which prints directly onto fabric, and DTF, which transfers the design onto it. The method depends on the garment. Check its product details or ask us about a specific item.

Wash inside out with similar colours and follow the garment label for temperature and drying. Use a gentle wash and avoid high heat. Do not iron directly over the illustration. Use a low tumble-dry setting only when the care label allows it.

Contact info@wallifystudio.com with your order number before returning anything. Our current return policy allows requests within 30 days of delivery for unused items in original condition and packaging, with proof of purchase. We will explain the next steps for your order.

Digital products are downloadable files, with no physical item or shipping. After payment, follow the download instructions sent by email. If your purchase includes a PDF, open it to access the artwork links. Check spam if the email is missing.

Check the sizes and aspect ratios included in your product description, then choose the file matching your print size. Send the original high-resolution file to your printer, not a screenshot. Review cropping, paper and border settings before confirming.

Contact info@wallifystudio.com with your order number, the file or link involved and a screenshot of the error. We will help you access the purchase or correct a faulty file. A computer can make large downloads and folders easier to manage.

Production: 1 day. Standard shipping: 3–5 business days. Express: 2–3 business days. For details, see Shipping And Delivery.

Shipping charges and any free-shipping offer are shown at checkout for your address and order. Digital downloads do not require shipping. Review the final total before completing your purchase.

When a physical order ships, we email its tracking link. Open the link for the carrier's latest updates. If you cannot find it, check spam or contact us with your order number. Digital orders do not have parcel tracking.

Clothing, prints, frames and canvases may be produced and shipped separately. Check your dispatch emails for additional tracking links. If you cannot find a shipment for the missing item, contact us so we can check.

A gap between scans does not by itself confirm a lost parcel. Check the carrier's latest information and any collection or redelivery instructions. If the estimate has passed, tracking stays unchanged, or the parcel is being returned, contact us with your order number.

Check the delivery address on your confirmation, any delivery photo or safe-place note, and with neighbours or reception. If the parcel is still missing, contact us promptly with your order number so we can investigate.

Our published policy allows return requests within 30 days of delivery for unused items in original condition and packaging, with proof of purchase. Email info@wallifystudio.com before sending anything back so we can provide the correct instructions. Consult our Refund Policy for full terms.

Email info@wallifystudio.com promptly with your order number and clear photos of the item, issue and packaging. Keep the packaging while we review the case. We will arrange a replacement or refund as appropriate.

For an approved return, our policy allows up to 10 business days to process the refund after the returned item is received and inspected. Refunds go to the original payment method; your bank may need additional time.

Our policy states that digital products are non-refundable once downloaded. If you received the wrong file, cannot access your purchase or placed a duplicate order, contact us so we can review the problem and help.