Återbetalningspolicy
Refund & Return Policy – Wallify Studio
Our Promise
At Wallify Studio, your satisfaction is our priority.
If something isn’t right, we’re here to help and we’ll always do our best to make it right.
Returns
We offer a 30-day return policy, so you have 30 days from receiving your item to request a return.
To be eligible:
- Items must be unused and in their original condition
- Original packaging is required
- Proof of purchase is needed
To start a return, simply email us at:
📧 info@wallifystudio.com
We’ll guide you step by step through the process.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, don’t worry — we’ve got you covered.
Just contact us within a few days of delivery with a photo, and we will:
- Send a free replacement, or
- Issue a full refund, depending on the situation
Your experience matters to us, and we’ll resolve it quickly.
European Union – 14 Day Right of Withdrawal
If your order is shipped within the European Union, you have the right to return your item within 14 days, for any reason.
The item must be:
- Unused
- In original condition and packaging
Refunds
Once we receive your return, we’ll inspect it and notify you.
If approved:
- Refunds are issued to your original payment method
- Processing time: up to 10 business days
Please note that your bank may take additional time to complete the transaction.
Digital Products
Because digital products are instantly accessible, they are non-refundable once downloaded.
However — if you experience any issue (wrong file, access problem, duplicate order), just contact us.
We’ll always do our best to find a fair solution 🤍
Cancellations
Physical Products
You can cancel your order within 4 hours of purchase.
After that, production begins, as each item is made-to-order.
Digital Products
Orders cannot be cancelled once access to the files has been provided.
Need Help?
We’re always here for you.